Booking Terms

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted with Running of the Bulls, Inc.

Copyright

All content appearing on this Web site is the property of:

Running of the Bulls, Inc.
1395 Brickell Ave, Suite 800
Miami, FL 33131
USA

Copyright © 2011-2017 Running of the Bulls, Inc. All rights reserved. As a user, you are authorized to view, copy, print and distribute documents on this Website so long as (1) the document is used for non-commercial informational purposes only and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2017 Running of the Bulls, Inc. All rights reserved.

Trademarks

All brand, product, service and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service or process does not imply recommendation, approval, affiliation or sponsorship of that product, service or process by RunningoftheBulls.travel. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, copyright, trademark or other intellectual property right of RunningoftheBulls.travel or any third party, except as expressly granted herein.

Use of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Running of the Bulls, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts and/or cancel orders at its discretion, including, without limitation, if Running of the Bulls, Inc. believes that customer conduct violates applicable law or is harmful to the interests of Running of the Bulls, Inc. and its subsidiaries.

Consumer Agreement

This document constitutes the terms of business between you and Running of the Bulls, Inc. By completing a transaction with us, you agree to these terms. Please read this carefully.

Full payment is required to hold your reservation. If payment has not been received within 7 days of making a reservation, your reservation will be lost. We accept payments via credit card. Upon receipt of your payment, we will send you a confirmation and detailed instructions on how to locate your purchases.

By completing this transaction, the Client agrees to indemnify and hold harmless Running of the Bulls, Inc. and any of its owners, employees, officers or affiliates against any action or liability arising from any loss or injury sustained inside or outside apartments, bullfights, transfers, balconies, hotels, restaurants, tours or events hosted by Running of the Bulls, Inc. Running of the Bulls, Inc. is not liable to the user for any damages, including any consequential damages, of any kind that may result from the use of the information on our web site or of any of our products or services.

Customer acknowledges that, by completing a transaction, they are aware that the Running of the Bulls™ is an inherently dangerous activity open only to those 18 years or older, is in no way safe and is proven to lead to critical injuries or death. Participation in the Running of the Bulls™ is completely voluntary, and customer accepts full responsibility for their decision to run with the bulls.

» BALCONIES
On the day of your balcony rental, please arrive at the apartment between 6:30 a.m. and 6:45 a.m. as Estafeta and Mercaderes Streets are cleared and blocked for the Running of the Bulls™ by that time. A representative will lead you, along with all other spectators for the day, upstairs to your designated space promptly at 7:00 a.m.

If you arrive after 7:00 a.m., you risk not making it up to the apartment. Balcony spaces are non-refundable. It is your responsibility to plan ahead and be on time. If you miss your scheduled Bull Run, we are unable to offer a replacement as the entire week will be sold out at that time.

Video and still cameras are welcome as well as monopods. Tripods are not allowed due to limited balcony space. Balconies are open for your use from 7:00 a.m. until 8:30 a.m. All guests must exit their Pamplona balcony no later than 8:30 a.m.

Please note that we follow strict house rules. Violators are subject to immediate removal from the premises of any event. We do not allow throwing of objects or pouring of liquid from balconies or terraces, nor do we allow excessive drunkenness, aggressive behavior or fighting. Outside food, drinks, bottles and glasses are not allowed at any event. Even though we are paying to be there, we are still considered guests in peoples’ homes. We maintain good relationships with our homeowners by bringing in high-caliber clientele who they can trust in their homes. Please also try to maintain a clean, presentable appearance, avoiding food and drink stains.

Failure to comply with any of the above may result in dismissal from our premises. In the case that you must be removed from an event, refunds are not available.

» BULLFIGHT TICKETS REJONES
Bullfight tickets are available for pickup at noon on July 6th. Tickets may be picked up at a location and time specified in our email communication to you. If you do not arrive on time, you risk not picking up your tickets. Bullfight tickets are non-refundable and we are unable to change your tickets to another day as the entire fiesta sells out in advance. It is your responsibility to plan ahead and pick your tickets up on time.

Bullfights begin at 6:30pm, but we highly recommend arriving at the Plaza de Toros by 5:45pm to locate your seat.

Children under 13 are not allowed to enter the bullring unless accompanied by an adult.

NOTE: Please be aware that advance tickets are expensive and will cost more than the face value of the tickets. It is sometimes possible to purchase tickets on the day of the event from scalpers found in front of the Plaza de Toros but this is never guaranteed and the price can vary wildly. If you are only visiting Pamplona for a day or two, we highly suggest paying the premium for certainty.

» BULLFIGHT TICKETS (From July 7th to 14th)
Bullfight tickets are available for pickup in our office between 9:00am and 6:00pm. Tickets may be picked up at a location and time specified in our email communication to you. If you do not arrive on time, you risk not picking up your tickets and losing their value. Bullfight tickets are non-refundable and we are unable to change your tickets to another day as the entire fiesta sells out in advance. It is your responsibility to plan ahead and pick your tickets up on time.

Bullfights begin at 6:30 p.m., but we highly recommend arriving at the Plaza de Toros by 5:45 p.m. to locate your seat.

Children under 13 are not allowed to enter the bullring unless accompanied by an adult.

» TXUPINAZO OPENING CEREMONIES
The Txupinazo Opening Ceremony occurs on July 6th at noon when the mayor of Pamplona officially opens the Fiesta of San Fermin. More than 10,000 people crowd into the Plaza Consistorial in time for the signal to tie on their red scarves.

The opening ceremony begins at noon but please arrive at our door no later than 10:00 a.m. For safety reasons, the doors are closed at this time. If you arrive after 10:00 a.m., you risk not making it up to the apartment. Balcony spot(s) are non-refundable; therefore it is your responsibility to plan ahead and be on time.

Failure to comply with any of the above may result in dismissal from our premises. In the case that you must be removed from an event, refunds are not available.

» POBRE DE MI – CLOSING CEREMONIES
The Pobre de Mi Closing Ceremony occurs on July 14th at midnight when the mayor of Pamplona officially closes the Fiesta of San Fermin. Thousands gather in the Plaza Consistorial to sing, dance and say goodbye to their days of revelry.

The closing ceremony begins at midnight but please arrive at our door no later than 11:00 p.m. For safety reasons, the doors are closed at this time. If you arrive after 11:00 p.m., you risk not making it up to the apartment. Balcony spot(s) are non-refundable; therefore it is your responsibility to plan ahead and be on time.

Failure to comply with any of the above may result in dismissal from our premises. In the case that you must be removed from an event, refunds are not available.

» WELCOME TAPAS
Though Pamplona is a small town, it fills with people during the Festival of San Fermin. On July 5th we celebrate with our exclusive Welcome Tapas event. Here we are able to answer any questions you may have before starting the Fiesta while tasting a selection of typical wines and tapas with other travelers in a quiet and relaxing atmosphere offered only in an area reserved for guests of Running of the Bulls, Inc.

The event begins at 8:30 p.m. and lasts until approximately 9:30 p.m. or 10:00 p.m. Welcome Tapas reservations are non-refundable.

» FIREWORKS TERRACE
As an especially significant part of the San Fermin Festival, each night thousands of people gather in Citadel Park to enjoy the fireworks display, but you must arrive early to secure a suitable viewing space.

For those wishing for a little more luxury, Running of the Bulls, Inc. is proud to offer spaces in our extraordinary, unique VIP terrace, located just in front of the Citadel Park. From here, you can enjoy the contest with a glass of wine and some Spanish ham from 10:00 p.m. throughout the fireworks display.

The fireworks display takes place nightly at 11:00 p.m. from July 6th to July 14th. Our event begins at 10:00 p.m. and lasts until the fireworks are over. Please arrive on time at 10:00 p.m. If you do not arrive on time, it may be difficult to enter the building due to crowds and you risk losing your reservation. This is a non-refundable event.

Tickets may be picked up at a location and time specified in our email communication to you. If you do not arrive on time, you risk not picking up your tickets. Fireworks tickets are non-refundable and we are unable to change your tickets to another day as the entire fiesta sells in advance. It is your responsibility to plan ahead and pick your tickets up on time.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings or technical information described in this Web site. Running of the Bulls, Inc. makes no representation or warranty whatsoever regarding the completeness, quality or adequacy of the Website or Content or the suitability, functionality or operation of this Website or its Content. By using this Website, you assume the risk that the Content contained herein may be inaccurate, incomplete, offensive or may not meet your needs and requirements. Running of the Bulls, Inc. SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Running of the Bulls, Inc. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

– OR Depending on State –

The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Website is provided by the advertiser or supplier only and not by Running of the Bulls, Inc.

The references and descriptions of products or services within the Website materials are provided “as is” without any warranty of any kind, either express or implied. Running of the Bulls, Inc. is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Website or of any of the products or services described herein.

The descriptions of and references to products, services and companies on this Website are the sole responsibility of the companies providing the services (“suppliers”) and not Running of the Bulls, Inc.

The inclusion of material on this server does not imply any endorsement by Running of the Bulls, Inc., which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

The possibility exists that the server materials could include inaccuracies or errors. Additionally, the possibility exists that unauthorized additions, deletions and alterations could be made by third parties to the server materials. Although Running of the Bulls, Inc. tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the supplier of the product or service to ensure that the information you are relying upon is correct.

Choice of Law and Venue

The laws of the state of Florida will govern any dispute arising from or relating to this Agreement. The parties submit exclusively to the jurisdiction of the state of Florida and federal courts for or in Miami, Miami-Dade County, Florida, and agree that any legal action or proceeding relating to this Agreement must be brought in those courts.

Return Policy

You may purchase from this Website using major credit cards. Running of the Bulls, Inc. reserves the right to change its payment procedures at any time without prior notice to you.

Please be aware that no-shows for Balcony Spots, Afternoon Tapas, Welcome Tapas, Bullfight Tickets, Pelota Tickets, Restaurant Reservations, Tours, Transfers, Txupinazo Opening Ceremonies, Pobre de Mi Closing Ceremonies and all other events are not entitled to refunds. We cannot offer make-goods on later dates because we sell out for the entire fiesta. The hotels’ cancellation policies, where they are different from the standard policy of Running of the Bulls, Inc., are reflected below under “Hotel Cancellation Policy”. Hotel policies are subject to change without notice.

No Asshole Policy

Because our trips involve cross-cultural experiences where clients may not understand the norms of what is considered polite behavior in a foreign country, we reserve the right to refuse service to clients who are:

- Insensitive or insulting to the local culture

- Abusive toward staff, suppliers, or other clients

- Disruptive to the group dynamic, preventing other clients from enjoying their trip

We reserve the right to stop service, cancel bookings, and void all reservations without warning, at our sole discretion. In this case, the client is not due any refund, as their own behavior will have caused this. We consider it an asshole tax.

Cancellations

Please note that we make commitments to people in Pamplona, based on your purchase. Our ability to refund your money depends on the chance of us reselling your reservation to someone else. Our suppliers are very firm about cancellations, so we must be as well. If you purchase from us, you acknowledge that you have read and understand the following terms for Balcony Spots, Afternoon Tapas, Welcome Tapas, Bullfight tickets, Pelota Tickets, Restaurant Reservations, Tours, Transfers, Txupinazo Opening Ceremonies and the Pobre de Mi Closing Ceremonies:

BEFORE APRIL 1^ST: 25% cancellation penalty of total booking cost
APRIL 1^ST – MAY 1^ST: 50% cancellation penalty of total booking cost
MAY 2^ND -JUNE 1^ST: 75% cancellation penalty of total booking cost
AFTER JUNE 2^ND: 100% non refundable

If you are concerned about a cancellation, you may consider purchasing travel insurance to cover potential losses.

Hotel Cancellation Policy

» Gran Hotel La Perla
All payments are non-refundable, regardless of when you cancel. This is a very strict policy of the hotel and is out of our control. You may want to consider travel insurance. Thank you for understanding.

Hotel policies are subject to change without notice.